🐰 About Moli & Liv
Who is Moli & Liv?
Moli & Liv is a shop dedicated to developmental, hands-on and pretend-play toys, selected to support children’s discoveries, motor skills and independence.
Our aim is to offer a clear, useful selection suited to everyday family life.
Why choose Moli & Liv?
- Carefully selected products
- Toys designed to encourage discovery, hands-on play and imagination
- Safety and age information shown on product pages
- Secure payment
- Customer service available
🧸 Products
What age are the products suitable for?
The recommended age is shown on each product page. It varies depending on the type of toy, its dimensions, accessories and intended use.
If you are choosing between two products, contact us and we’ll help you find the most suitable one.
Do the products comply with European standards?
We select our products with the applicable European requirements in mind. Where specific certifications or standards are available for a product, they are stated on its product page.
Are the paints and materials suitable for children?
Materials and finishes are checked against the information provided for each product. Relevant details are shown directly on the product page.
Are the products made from real wood?
Depending on the model, yes. The exact composition is always stated on the product page.
Are the colours identical to the photos?
We do our best to represent products accurately. Slight differences may nevertheless appear depending on your screen or the lighting used in the photo.
Are dimensions provided?
Yes. Dimensions are stated on product pages when available.
Are the products made in France?
No. Our products are selected from specialist partners. We pay particular attention to materials, finishes and the compliance information available for each item.
🚚 Delivery
Which countries do you deliver to?
We deliver to the destinations available at checkout. If you are unsure before ordering, please contact us.
Is delivery free?
Yes, in mainland France. Delivery there is free with no minimum spend. For other available destinations, the applicable shipping costs are shown before you confirm your order.
What are the delivery times?
- Processing: 2 to 3 business days
- Estimated delivery: 6 to 12 business days
These times are estimates and may vary slightly depending on the destination, carrier or busy periods.
Can I track my order?
Yes. Once your order has been dispatched, a tracking number will allow you to follow your parcel’s journey.
What should I do if the estimated delivery time has passed?
Contact our customer service team. We’ll check your parcel tracking and help you find a solution.
Can I change my address after ordering?
Yes, as long as the order has not yet been dispatched. Contact us as soon as possible.
Can I have my order delivered to someone else?
Yes. Simply enter the desired delivery address when placing your order.
📦 Orders & payment
Can I change my order?
If it has not yet been prepared or dispatched, contact us quickly and we’ll do our best to help.
Can I cancel my order?
As long as it has not been dispatched, contact us as soon as possible. We’ll confirm what can still be done.
Which payment methods do you accept?
The available payment methods are shown at checkout. Depending on your order and country, these may include bank card, PayPal or other payment options offered through Shopify.
Is payment secure?
Yes. Transactions are secured by the payment providers used by our shop.
↩️ Returns
Can I return a product?
Yes, where the right of withdrawal applies. Please see our returns policy for the conditions, time limits and any exceptions.
How do I make a return?
Contact our customer service team before sending anything back so we can explain the steps to follow.
When will I be refunded?
Refunds are processed after the return has been received and checked, in accordance with our refund policy.
💬 Customer service
How can I contact you?
You can write to us through our contact form or by email.
How quickly do you reply?
We usually reply within 24 to 48 business hours.
🎁 Gifts
Can I send a gift directly to someone?
Yes. You can enter a delivery address that is different from your billing address.
Are your products suitable as gifts?
Yes. Several items are especially suitable for birthdays, Christmas, early years and new-baby gifts, depending on the age indicated on the product page.
🔒 Security & data
Is my personal data protected?
Yes. Your data is handled in accordance with our privacy policy.
I can’t find the answer to my question.
Simply contact us — we’ll be happy to help.
❤️ Our commitment
At Moli & Liv, we carefully select each product to offer toys that support children’s discoveries while remaining easy for parents to understand. Our priority is a clear shop, useful information and customer service available before, during and after your order.