Refund policy

Last updated: September 1, 2026

At Moli & Liv, we want your shopping experience to be simple and reassuring. The terms applying to returns, withdrawal and refunds are set out below.

Right of withdrawal

In accordance with the French Consumer Code, you have 14 calendar days from receipt of your order to exercise your right of withdrawal where it applies.

When several goods forming part of the same order are delivered separately, this period runs from receipt of the last item.

You do not have to give a reason for your decision.

How to exercise your right of withdrawal

To tell us that you wish to withdraw, contact us before the 14-day period expires at:

moli-et-liv@etik.com

Please state your name, order number, the product or products concerned and that you wish to exercise your right of withdrawal.

You can also use the withdrawal form available on our store.

We will then provide the information required to make your return.

Return period

After telling us of your decision to withdraw, you have a further 14 days to return the product.

We recommend using a shipping method that allows you to keep proof of dispatch and, where possible, a tracking number.

Condition of returned products

You may handle the product to the extent necessary to establish its nature, characteristics and proper functioning.

If handling goes beyond what is necessary and causes a reduction in the product's value, you may be liable under the conditions provided by law.

Where possible, we ask that you return the product with its accessories, instructions and other items supplied at delivery.

The absence of the original packaging does not, by itself, remove the statutory right of withdrawal.

Return shipping costs

For a change of mind, the direct cost of returning the product is borne by the customer.

If the product received is defective, damaged, incorrect or does not conform to the order, contact us so that we can review the situation before any return.

Where the issue is the seller's responsibility or is covered by applicable statutory guarantees, the costs necessary to resolve it are covered in accordance with the law.

Refund

Where the right of withdrawal is validly exercised, we refund the relevant amounts no later than 14 days from the date on which we are informed of your decision to withdraw.

For the sale of goods, we may defer the refund until we recover the product or receive proof that it has been sent back, whichever occurs first.

Refund method

The refund is made using the same payment method used for the order, unless you expressly agree to another payment method that does not result in additional costs.

Depending on your bank or payment provider, additional time may be required before the refund appears in your account.

Original delivery costs

If you withdraw from the entire order, the original delivery charges corresponding to the standard delivery method offered are refunded.

If you expressly chose a delivery method that was more expensive than the standard method offered by Moli & Liv, the additional cost is not refunded.

Defective, damaged or non-conforming product

If you receive a product with an issue, contact us at moli-et-liv@etik.com.

To help us process your request, you may send your order number, a description of the problem, photographs of the product and, if the parcel is damaged, photographs of the packaging.

We will review your request and offer an appropriate solution in accordance with applicable law.

These provisions do not in any way limit your rights under the statutory guarantee of conformity or the guarantee against hidden defects.

Incorrect product or missing item

If your order contains an incorrect product or an item is missing, contact us and provide your order number.

We will make the necessary checks and offer an appropriate solution.

Exceptions to the right of withdrawal

Certain categories of products may be excluded from the right of withdrawal only in cases expressly provided by law, including certain products made to the consumer's specifications or clearly personalised, as well as certain unsealed products that cannot be returned for reasons of hygiene or health protection.

An exception will only be applied when it is legally applicable to the product concerned.